FAQ's
What if my hose kit arrives damaged or in the wrong colour?
If your hose shows up looking like it’s been through a storm, just email us at hello@xogardenaccessories.com.au with some photos, and we’ll make it right. Minor imperfections? Totally normal. Your hose will still work wonders.
Are the hoses kink-proof?
We’re all about optimism, but no hose is truly 100% kink-proof. Ours are pretty close, though. If you treat them right, they’ll stay kink-free and give you years of watering joy.
Can I drink from the hose?
We really don’t recommend it. Garden hoses are for watering plants, not your hydration needs. They're full of fun stuff like bacteria, mould, and maybe a frog or two. Stick to the tap, folks.
Can animals drink from the hose?
We love animals, but no. Unless your pet enjoys water that's hotter than the sun and a delightful mix of bacteria and chemicals, we suggest they stick to the water bowl. Trust us, they’ll thank you.
If I order multiple hoses, will they arrive together?
We ship all orders together, but since each product is individually boxed, they might show up on different days. You'll get separate tracking numbers, so you can track each one like a true hose enthusiast.
How do I care for my hose?
Check out our Product Setup & Care to get the most out of your hose - click here
Will the metal hangers rust?
All metal can rust eventually if left out in the elements. To slow that process, we recommend a little rust guard. It'll keep your hanger looking sleek. (Think of it as a spa treatment for your hanger.)
Do you ship from Australia?
Yes! We’re an Aussie company based in beautiful Caves Beach, NSW. No need for a passport.
How much is shipping?
Shipping rates are calculated at checkout.
How long does it take to get my order?
Click here for our shipping & processing times.
Will I receive tracking for my order?
Yes! Once we ship, you’ll get a tracking link to stalk your package like it’s your new best friend.
Do you ship to PO Boxes?
Sorry, no PO Boxes. We need a physical address. But if you’re in a rural area, feel free to have it sent to your local post office.
Do you ship internationally?
Right now, we only ship to New Zealand. But we’re working on world domination, so stay tuned.
Will the paint peel off the hose?
Nope! Our hoses are made in color, just like your favorite childhood crayon. No paint to peel, just pure hose goodness.
Can I return my hose if I change my mind?
Sure thing! If you’re not completely satisfied, return it within 30 days for a full refund (minus shipping costs).
Do you offer a warranty?
Yes! We offer a 1-year warranty for manufacturing defects. But if you use your hose as a lasso, that might void it.
Can I cancel my order?
Orders can only be canceled before they’re shipped. Once the tracking link’s in your inbox, your hose is on its way, and there’s no turning back.
What payment methods do you accept?
We take credit cards, PayPal, Zip Pay, and Afterpay. Because who doesn’t love a little flexibility?