Shipping Information

We currently ship within Australia & New Zealand only. Sorry, rest of the world—maybe one day!

Delivery Address Requirements

No PO Boxes or Parcel Collection Boxes—our hoses prefers real homes, just like you do. Please provide a physical address at checkout so your new hose kit doesn’t end up in postal limbo.

Shipping Rates

Shipping costs are calculated at checkout based on your location. 

Processing & Delivery Times

We move fast—orders are processed within 1-2 business days because we know you’re excited to start hosing.

Estimated Delivery Times:

🦘 Australia

• Metro Areas: 4 - 7 business days
• WA, NT, TAS & Rural Areas: 8 - 14 business days (Yep, Australia is huge.)

🌿 New Zealand

• 10 - 28 business days (We love you, NZ, but the Tasman Sea is a tricky one.)

Delivery Process

• No signature required! Our couriers will do their best to leave your package in a safe spot.
• If there’s no secure place, they’ll take it to the nearest depot—like a timeout for packages.
• Keep an eye on your tracking link to avoid a game of "Where’s My Parcel?"
• If you ghost your parcel for 7 days, it boomerangs back to us, and a return shipping fee will apply.

Tracking Information

Once your order is booked with our courier, we’ll send you a tracking link. Use it! (Trust us, it’s better than refreshing your inbox every five minutes.) If your parcel bounces back to us, a re-delivery fee will apply.

Local Pickup

Live near Caves Beach, NSW? Lucky you! Pick up your order and save on shipping—just select local pickup at checkout. 

Shipping Delays

We do our absolute best to deliver on time, but sometimes life happens—courier delays, wild weather, or a particularly slow carrier pigeon. If your order is delayed, we appreciate your patience.